Age Policy for Vans
Drivers must be eligible to hold a driving licence for 10 years at the commencement of rental to drive all our vans.
Drivers must be eligible to hold a driving licence for 10 years at the commencement of rental to drive all our vans.
Licence Policy
In order to rent a vehicle from us, we require that you hold a full, valid (in date), unendorsed driving licence for at least 2 years prior to the start of your rental. Licences must be produced in person at the rental location on collection of the vehicle. Licences must be from the country of permanent residence. NON-EU/EEA driving licences cannot be accepted if the holder has been resident in Ireland for more than 12 months. If your booking is for ‘GoCar by Europcar’ you will scan your licence in the app that you will be instructed to download.
Holders of UK, US, Canadian, Australian, New Zealand and all EU member states are NOT required to supply an International Driving Permit (IDP). International Driving Permits where required, MUST BE accompanied by the original domestic licence of the driver. This is clearly stated on the international permit. An International permit presented without the domestic licence, will not be accepted.
Attention: UK Driving Licence Holders
From June 8th 2015, the UK paper part of your driving licence will no longer be valid. We will require all UK licence holders to present evidence of your driving record (entitlements/endorsements) before the vehicle can be released. This can be obtained by printing it out from the DVLA’s ‘Share Driving Licence’ section - Share Driving Licence - before you collect your vehicle. This must be printed within 21 days of your pick up date.
We reserve the right to ask prequalifying questions on your insurance history. You may be refused a vehicle based on the answers you provide.
Irish Law requires that drivers are in possession of their driving licence at all times. Please note that failure to inform us of endorsements on your licence will result in us being unable to provide you with a vehicle and a forfeiture of any deposit taken. Under no circumstances will a letter from a driving authority be accepted instead of an original licence.
In order to rent a vehicle from us, we require that you hold a full, valid (in date), unendorsed driving licence for at least 2 years prior to the start of your rental. Licences must be produced in person at the rental location on collection of the vehicle. Licences must be from the country of permanent residence. NON-EU/EEA driving licences cannot be accepted if the holder has been resident in Ireland for more than 12 months. If your booking is for ‘GoCar by Europcar’ you will scan your licence in the app that you will be instructed to download.
Holders of UK, US, Canadian, Australian, New Zealand and all EU member states are NOT required to supply an International Driving Permit (IDP). International Driving Permits where required, MUST BE accompanied by the original domestic licence of the driver. This is clearly stated on the international permit. An International permit presented without the domestic licence, will not be accepted.
Attention: UK Driving Licence Holders
From June 8th 2015, the UK paper part of your driving licence will no longer be valid. We will require all UK licence holders to present evidence of your driving record (entitlements/endorsements) before the vehicle can be released. This can be obtained by printing it out from the DVLA’s ‘Share Driving Licence’ section - Share Driving Licence - before you collect your vehicle. This must be printed within 21 days of your pick up date.
We reserve the right to ask prequalifying questions on your insurance history. You may be refused a vehicle based on the answers you provide.
Irish Law requires that drivers are in possession of their driving licence at all times. Please note that failure to inform us of endorsements on your licence will result in us being unable to provide you with a vehicle and a forfeiture of any deposit taken. Under no circumstances will a letter from a driving authority be accepted instead of an original licence.
Additional Drivers for Vans
Using our cover: Additional drivers can be added on our cover for an additional charge of €10 per day per driver. Drivers must be at least 27 years of age and have held a full driving licence for at least 2 years to hire a van.
Using our cover: Additional drivers can be added on our cover for an additional charge of €10 per day per driver. Drivers must be at least 27 years of age and have held a full driving licence for at least 2 years to hire a van.
Optional Extras for Vans
Please note baby seats are not permitted in commercial vehicles
The following optional protections/items will be offered on collection of the vehicle:
| Additional driver | €10 per day per driver |
| GPS | €14.76 per day (Maximum charge €147.60) Please note there is a €200.00 fee in the event of loss or theft. |
| Travel to Northern Ireland | €36.90 per van |
Please note baby seats are not permitted in commercial vehicles
Van Types Available
We operate a fleet with many different makes and models of vans. Whilst every effort will be made to supply the reserved model, we reserve the right to supply a suitable alternative. Unfortunately due to our extended fleet we cannot guarantee a particular make or model and vehicles shown on our website are only examples of what we have on fleet.
We operate a fleet with many different makes and models of vans. Whilst every effort will be made to supply the reserved model, we reserve the right to supply a suitable alternative. Unfortunately due to our extended fleet we cannot guarantee a particular make or model and vehicles shown on our website are only examples of what we have on fleet.
Forms of payment for Cars ( excluding GoCar by Europcar ) and Vans
We accept MasterCard, Visa, American Express and Discover Cards. For all 'pre-pay online' bookings, the person in whose name the vehicle is booked MUST be the person whose credit/debit card is used.
Debit cards will only be accepted if either (1) a credit card is also provided to cover the excess; or (2) the customer purchases our Super Collision Damage Waiver product, which reduces the excess to €250.
At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount. The excess applies per incident, not per rental.
Payment must be made with a credit/debit card in the principal drivers name as we do not accept cash or the credit card from a third party. Holders of a 'Chip and Pin' card must know their PIN number.
Regardless of the level of coverage purchased, ALL renters will be subject to a minimum preauthorisation on their payment card of the vehicle excess amount plus €50. This is in the event of traffic fines, toll charges etc.
We accept MasterCard, Visa, American Express and Discover Cards. For all 'pre-pay online' bookings, the person in whose name the vehicle is booked MUST be the person whose credit/debit card is used.
Debit cards will only be accepted if either (1) a credit card is also provided to cover the excess; or (2) the customer purchases our Super Collision Damage Waiver product, which reduces the excess to €250.
At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount. The excess applies per incident, not per rental.
Payment must be made with a credit/debit card in the principal drivers name as we do not accept cash or the credit card from a third party. Holders of a 'Chip and Pin' card must know their PIN number.
Regardless of the level of coverage purchased, ALL renters will be subject to a minimum preauthorisation on their payment card of the vehicle excess amount plus €50. This is in the event of traffic fines, toll charges etc.
Documents required & payment
In order to rent a vehicle from us, you must have your driving licence (UK drivers must have DVLA code) and credit/debit card (in your own name) with you on collection of the vehicle. Unfortunately we will be unable to rent a vehicle to a customer who does not fulfil these criteria and we will not be held liable for any costs incurred if a customer is unable to pick up their vehicle as a result of failing to produce the above items or not knowing their credit card 'Chip and Pin' number.
In order to rent a vehicle from us, you must have your driving licence (UK drivers must have DVLA code) and credit/debit card (in your own name) with you on collection of the vehicle. Unfortunately we will be unable to rent a vehicle to a customer who does not fulfil these criteria and we will not be held liable for any costs incurred if a customer is unable to pick up their vehicle as a result of failing to produce the above items or not knowing their credit card 'Chip and Pin' number.
Deposit / Cancellation / No Show Policy for Vans
Modifications to your booking are free of charge before the start of the rental day (though new rental prices may apply)
If Cancellation Cover has not been purchased:
If Cancellation Cover has been purchased:
Failure to collect your vehicle without notifying us results in the loss of the full booking deposit.
If you return the vehicle to us before the end of the agreed rental period, then you will not be entitled to a refund for any unused days.
Modifications to your booking are free of charge before the start of the rental day (though new rental prices may apply)
If Cancellation Cover has not been purchased:
- If cancelling more than 48 hours before the pick up date and time, you will get a full refund.
- If cancelling between 24 and 48 hours before the pick up date and time, you will get a refund of the amount paid less a cancellation fee 15% of the amount paid.
- If cancelling less than 24 hours before the pick up date and time, there is no refund.
If Cancellation Cover has been purchased:
- If cancelling more than 48 hours before the pick up date and time, you get a full refund.
- If cancelling between 2 and 48 hours before the pick up date and time, you will get a refund of the amount paid less the cost of cancellation cover.
- If cancelling less than 2 hours before the pick up date and time, there is no refund.
Failure to collect your vehicle without notifying us results in the loss of the full booking deposit.
If you return the vehicle to us before the end of the agreed rental period, then you will not be entitled to a refund for any unused days.
Van Rental Collection
Please note that we DO NOT provide parking for customer vehicles on our premises.
Please note that we DO NOT provide parking for customer vehicles on our premises.
Vehicle Excess for Vans
The vehicle excess on our vans is €2000. This amount must be available on your credit card on collection of the vehicle.
The vehicle excess on our vans is €2000. This amount must be available on your credit card on collection of the vehicle.
Vehicle range available
We operate a fleet with many different makes and models of cars and vans. Whilst every effort will be made to supply the reserved model, we reserve the right to supply a suitable alternative. Unfortunately due to our extended fleet we cannot guarantee a particular make or model and vehicles shown on our website are only examples of what we have on fleet.
We operate a fleet with many different makes and models of cars and vans. Whilst every effort will be made to supply the reserved model, we reserve the right to supply a suitable alternative. Unfortunately due to our extended fleet we cannot guarantee a particular make or model and vehicles shown on our website are only examples of what we have on fleet.
Flight Information
For all rentals commencing at an airport location, we ask you provide us with the correct flight number and arrival time when booking your vehicle. Flights should be scheduled to land within our opening hours. This is to ensure that if your flight is delayed, your vehicle will be held, and staff will be in place to greet you when you arrive.
Where a flight is delayed (and we have been advised of the flight number) and the customer arrives at our desk 30 minutes or less after our closing time, no additional fee to the customer applies. If the customer arrives at our desk 30 minutes or more after our closing time, out of hours charges of €40 will apply.
If this information is not available to you at the time of booking, we ask you provide us with it at least 5 days before your arrival date. Where flight information is not provided in time, or incorrect information is provided, we cannot be held responsible for a failed rental and no refund will be due.
For all rentals commencing at an airport location, we ask you provide us with the correct flight number and arrival time when booking your vehicle. Flights should be scheduled to land within our opening hours. This is to ensure that if your flight is delayed, your vehicle will be held, and staff will be in place to greet you when you arrive.
Where a flight is delayed (and we have been advised of the flight number) and the customer arrives at our desk 30 minutes or less after our closing time, no additional fee to the customer applies. If the customer arrives at our desk 30 minutes or more after our closing time, out of hours charges of €40 will apply.
If this information is not available to you at the time of booking, we ask you provide us with it at least 5 days before your arrival date. Where flight information is not provided in time, or incorrect information is provided, we cannot be held responsible for a failed rental and no refund will be due.
One ways for vans
Unfortunately we do not allow one way rentals on vans.
Unfortunately we do not allow one way rentals on vans.
Mileage Policy for Vans
Vans have unlimited mileage.
Vans have unlimited mileage.
Fuel Policy for Cars (excluding GoCar by Europcar) and Vans
For your convenience, we offer the following 2 fuel options:
1. PREPAID FUEL
Customers can choose our prepaid fuel option at the beginning of their rental at our special discounted rates. For your convenience there is no need to refill the vehicle. With this option, no refunds will be given for unused fuel. Prices for this option are set locally.
2. STANDARD REFUELLING
Customers can return the car as they wish. Should the car return less than full, the customer will be charged a local refuelling fee plus the standard fuel price per litre.
No compensation will be given for fuel charges if an upgrade to a larger car is given.
For your convenience, we offer the following 2 fuel options:
1. PREPAID FUEL
Customers can choose our prepaid fuel option at the beginning of their rental at our special discounted rates. For your convenience there is no need to refill the vehicle. With this option, no refunds will be given for unused fuel. Prices for this option are set locally.
2. STANDARD REFUELLING
Customers can return the car as they wish. Should the car return less than full, the customer will be charged a local refuelling fee plus the standard fuel price per litre.
No compensation will be given for fuel charges if an upgrade to a larger car is given.
Barrier Free / Toll Roads
Drivers are responsible for the payment of their tolls (on both barriered and barrier-free toll roads) directly with the Toll Operator unless otherwise specified (See M50 toll information below). Further information regarding toll rates and payment methods will be given on collection of your vehicle.
M50 toll
From the 13th of June 2024, if you pass through the M50 barrier-free toll, the cost of the toll and an admin fee will be added to your booking and will be charged as part of your Rental Agreement. In certain circumstances, notification of your toll passing may not be available at the time of your return, and your card may be charged for the cost at a later point. Further information regarding toll rates will be given on collection of your vehicle. All other toll charges are the responsibility of the renter and must be paid as you enter or exit the toll plaza.
Drivers are responsible for the payment of their tolls (on both barriered and barrier-free toll roads) directly with the Toll Operator unless otherwise specified (See M50 toll information below). Further information regarding toll rates and payment methods will be given on collection of your vehicle.
M50 toll
From the 13th of June 2024, if you pass through the M50 barrier-free toll, the cost of the toll and an admin fee will be added to your booking and will be charged as part of your Rental Agreement. In certain circumstances, notification of your toll passing may not be available at the time of your return, and your card may be charged for the cost at a later point. Further information regarding toll rates will be given on collection of your vehicle. All other toll charges are the responsibility of the renter and must be paid as you enter or exit the toll plaza.
Travel to Northern Ireland for Vans
Vans may travel into Northern Ireland and you must inform us of this on collection of the vehicle (€36.90 per rental.)
However UNDER NO CIRCUMSTANCES can a vehicle be taken off the island of Ireland. Failure to purchase the required cover will result in the renter accepting full responsibility for any recovery fees, should the vehicle breakdown.
Vans may travel into Northern Ireland and you must inform us of this on collection of the vehicle (€36.90 per rental.)
However UNDER NO CIRCUMSTANCES can a vehicle be taken off the island of Ireland. Failure to purchase the required cover will result in the renter accepting full responsibility for any recovery fees, should the vehicle breakdown.
Maximum Length of Rental for Vans
We can provide cover on commercial vehicles for a maximum of 7 days only (max of 14 days in any 12 month period). This is subject to certain criteria and a deductible of €2000. Drivers must possess a full, unendorsed driving licence for at least 2 years prior to the collection of the vehicle. Drivers must be eligible to hold a driving licence for 10 years at the commencement of rental to drive all our vans.
We can provide cover on commercial vehicles for a maximum of 7 days only (max of 14 days in any 12 month period). This is subject to certain criteria and a deductible of €2000. Drivers must possess a full, unendorsed driving licence for at least 2 years prior to the collection of the vehicle. Drivers must be eligible to hold a driving licence for 10 years at the commencement of rental to drive all our vans.
Grace Period for Vans
Please note there is no grace period on commercial vehicle rentals. Additional charges are incurred once the rental extends beyond its original return date/time.
Please note there is no grace period on commercial vehicle rentals. Additional charges are incurred once the rental extends beyond its original return date/time.
AA Callouts
Our rates include 24 hour breakdown cover, however we reserve the right to add a callout charge to the hirer's rental agreement in the event that the callout does not arise from a mechanical fault with the our vehicle. Callout charges resulting from incorrect fuel being added to the fuel tank, keys being locked into the vehicle or mislaid, off road recovery and wheel changes due to punctured tyres will be added to the rental costs. The current callout charge is € 125 plus tax.
Our rates include 24 hour breakdown cover, however we reserve the right to add a callout charge to the hirer's rental agreement in the event that the callout does not arise from a mechanical fault with the our vehicle. Callout charges resulting from incorrect fuel being added to the fuel tank, keys being locked into the vehicle or mislaid, off road recovery and wheel changes due to punctured tyres will be added to the rental costs. The current callout charge is € 125 plus tax.
Fair Wear & Tear Policy
Please note that we operate a Fair Wear & Tear policy.
Any Damage below the Fair Wear & Tear policy does not need to be reported.
Vehicle Condition
Please check the condition of your rental vehicle to ensure that it agrees with the condition report on your rental agreement. If you disagree with the inspection report or if you have received your vehicle outside of business hours and you need to report undocumented damage, please take photos of the damage and contact the rental station with whom you made the booking. Failure to do this will result in your acceptance of the inspection report.
Please note that we operate a Fair Wear & Tear policy.
Any Damage below the Fair Wear & Tear policy does not need to be reported.
Vehicle Condition
Please check the condition of your rental vehicle to ensure that it agrees with the condition report on your rental agreement. If you disagree with the inspection report or if you have received your vehicle outside of business hours and you need to report undocumented damage, please take photos of the damage and contact the rental station with whom you made the booking. Failure to do this will result in your acceptance of the inspection report.
Speeding / Fines
The renter is responsible for all costs and penalties incurred relating to traffic offences, parking tickets, clamping fines, compound charges, speeding fines etc and also the provision of documentation relating to accidents. The hirer is liable to pay for these fines / offences directly to the local authority. Where the hirer does not settle these fines directly, the hirer's details will be provided to the local authority and an administration fee of € 30.00 will apply.
The renter is responsible for all costs and penalties incurred relating to traffic offences, parking tickets, clamping fines, compound charges, speeding fines etc and also the provision of documentation relating to accidents. The hirer is liable to pay for these fines / offences directly to the local authority. Where the hirer does not settle these fines directly, the hirer's details will be provided to the local authority and an administration fee of € 30.00 will apply.
VAT Policy
Please note that all charges for your rental are inclusive of VAT.
Please note that all charges for your rental are inclusive of VAT.
Damage Management Policy
Our damage policy is changing to provide more clarity and fairness to our customers, as well as improve our efficiency and service quality.
Damage claims will now be classified into two categories:
What does it mean to you as customer?
Light Damage Matrix – no wait time for cost or documentation, immediate return of difference in deposit, no delay in processing time.
Light Damage:
This shows the pre-agreed fixed sum(s) as set out in the Light Damage Charges Schedule. As explained in our T&Cs, Light Damage is minor damage to the Vehicle (but which is not classed as wear and tear) and therefore does not necessarily require immediate repair for safety, mechanical or cosmetic reasons before it can be rented to another customer. If the costs of repair cannot be determined via the Light Damage Charges Schedule, we may calculate them by requesting a desktop assessment. Any desktop assessment used to estimate damage costs is carried out by Europcar's independent third-party engineering partner. All engineers are Audatex Vehicle Damage Assessor qualified.
Serious Damage:
This shows the sums Europcar has become liable to pay in recovering and/or repairing the Vehicle. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Total Loss:
This shows the pre-accident value of the Vehicle and any Vehicle recovery charges, less any sums that we recover in respect of the Vehicle when it is sold for salvage. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Loss of Use:
This is a charge to take account of our loss of revenue while the Vehicle is being repaired. We calculate the Loss of Use charge on the basis of the daily rental rate set out in the Rental Agreement, adjusted to reflect the estimated percentage utilisation of our fleet, which is calculated quarterly. For Serious Damage, other than Serious Damage to tyres and windscreens, the number of days charged by us for Loss of Use of the Vehicle will comprise:
a) one day for the Vehicle to be taken in for repair;
b) one day for each period of four hours (or part thereof) of labour required by the relevant supplier to affect the repair; and
c) one day for the Vehicle to be returned to us and checked in following the repair.
For Damage to the tyres and/or windscreen a Loss of Use is capped at €20.
Tyres:
For minor repairs to tyres or tyre replacements, this charge is the sum Europcar has become liable to pay in repairing or replacing the tyres. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Windscreens:
For minor repairs to windscreens, this charge is the pre-agreed fixed sum(s) as set out in the Light Damage Charges Schedule. Please see the description of Light Damage above for more information. For other damage to windscreens, this charge shows the sums Europcar has become liable to pay in repairing or replacing the windscreen. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Damage Administration Charge:
This shows either the Light Damage Administration Charge or Serious Damage Administration Charge (whichever applies). Each of these Charges pays for the back-office resource required to process paperwork associated with the relevant Damage to and/or the Total Loss of a Vehicle, including calculation of the applicable Loss of Use charge and liaison with an engineer where applicable. Light damage administration fee will be €50 / Serious damage administration fee will be €90.
Engineers Charge:
This applies if the Vehicle has suffered Serious Damage or is a Total Loss. It pays for an engineer to assess whether a damaged Vehicle is worth repairing and, where appropriate, to:
a) liaise with the repairers to determine how it will be repaired and what it will cost; or
b) determine the pre-accident value of the Vehicle and to arrange for the Vehicle to be sold for salvage.
Deduction – application of the excess: To reflect the fact that you have agreed an Excess amount, a deduction has been applied to reduce the amount of the charge to the level of the Excess amount plus the relevant Damage Administration Charge or/and Loss of Use Charge (i.e. Light, Serious Administration Charge, Tyre or Windscreen Loss of Use Charge)
No VAT:
You will note that the invoice is not subject to VAT. Please disregard the references to VAT in the documentation enclosed with this letter.
Light Damage Matrix
Link to Light Damage Matrix - please note that an administration fee of €50 applies to all Light Damage.
Damage identified upon the return of the Vehicle and in your presence:
If Light Damage is identified upon the return of the Vehicle when the inspection is made in your presence and in the presence of our agent or its representative and if you acknowledge the damage by signing the statement of return of the Vehicle, we will EITHER:
OR
refer the matter to our head office team who will assess the Light Damage identified and will determine the appropriate charge. This will be done in one of two ways: a) by reference to the Light Damage Charges Schedule; or b) by carrying out a desktop assessment using industry standard software to estimate damage costs. We will then send you an invoice for:
If you contest either the damage and/or the invoice; or if you refuse to sign the statement of return for the Vehicle; or for whatever reason, the charge cannot be determined at the time of check-in (for example, where there is no price for the specific damage in the Light Damage Charges Schedule) then we will send you the documents outlined below and you have the option to follow the procedure in set out in ‘Querying the Damage Charges’
Damage identified upon the return of the Vehicle and in your absence:
If damage is identified during the inspection of the Vehicle by us in your absence we will send to you the following documents by email or by post:
Querying the Damage Charges
You have fourteen (14) days from the date on which the email or the letter is sent to you to challenge your liability for the damage identified and/or the charges levied by us. If you do not challenge within this period of fourteen (14) days, we will charge the debit or credit card you supplied to us at the time of pick-up with either:
Customer Damage Team
If you wish to contest your damage invoice, you may reply to the email from the damage team or you can send a claim to our customer service department at customerservicesie@europcar.ie
Our damage policy is changing to provide more clarity and fairness to our customers, as well as improve our efficiency and service quality.
Damage claims will now be classified into two categories:
- light damage (scratches, dents, including windscreen repair and tyres repair/replacement)
- serious damage
What does it mean to you as customer?
Light Damage Matrix – no wait time for cost or documentation, immediate return of difference in deposit, no delay in processing time.
Light Damage:
This shows the pre-agreed fixed sum(s) as set out in the Light Damage Charges Schedule. As explained in our T&Cs, Light Damage is minor damage to the Vehicle (but which is not classed as wear and tear) and therefore does not necessarily require immediate repair for safety, mechanical or cosmetic reasons before it can be rented to another customer. If the costs of repair cannot be determined via the Light Damage Charges Schedule, we may calculate them by requesting a desktop assessment. Any desktop assessment used to estimate damage costs is carried out by Europcar's independent third-party engineering partner. All engineers are Audatex Vehicle Damage Assessor qualified.
Serious Damage:
This shows the sums Europcar has become liable to pay in recovering and/or repairing the Vehicle. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Total Loss:
This shows the pre-accident value of the Vehicle and any Vehicle recovery charges, less any sums that we recover in respect of the Vehicle when it is sold for salvage. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Loss of Use:
This is a charge to take account of our loss of revenue while the Vehicle is being repaired. We calculate the Loss of Use charge on the basis of the daily rental rate set out in the Rental Agreement, adjusted to reflect the estimated percentage utilisation of our fleet, which is calculated quarterly. For Serious Damage, other than Serious Damage to tyres and windscreens, the number of days charged by us for Loss of Use of the Vehicle will comprise:
a) one day for the Vehicle to be taken in for repair;
b) one day for each period of four hours (or part thereof) of labour required by the relevant supplier to affect the repair; and
c) one day for the Vehicle to be returned to us and checked in following the repair.
For Damage to the tyres and/or windscreen a Loss of Use is capped at €20.
Tyres:
For minor repairs to tyres or tyre replacements, this charge is the sum Europcar has become liable to pay in repairing or replacing the tyres. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Windscreens:
For minor repairs to windscreens, this charge is the pre-agreed fixed sum(s) as set out in the Light Damage Charges Schedule. Please see the description of Light Damage above for more information. For other damage to windscreens, this charge shows the sums Europcar has become liable to pay in repairing or replacing the windscreen. As set out in our T&Cs, you will indemnify us for this amount as a debt.
Damage Administration Charge:
This shows either the Light Damage Administration Charge or Serious Damage Administration Charge (whichever applies). Each of these Charges pays for the back-office resource required to process paperwork associated with the relevant Damage to and/or the Total Loss of a Vehicle, including calculation of the applicable Loss of Use charge and liaison with an engineer where applicable. Light damage administration fee will be €50 / Serious damage administration fee will be €90.
Engineers Charge:
This applies if the Vehicle has suffered Serious Damage or is a Total Loss. It pays for an engineer to assess whether a damaged Vehicle is worth repairing and, where appropriate, to:
a) liaise with the repairers to determine how it will be repaired and what it will cost; or
b) determine the pre-accident value of the Vehicle and to arrange for the Vehicle to be sold for salvage.
Deduction – application of the excess: To reflect the fact that you have agreed an Excess amount, a deduction has been applied to reduce the amount of the charge to the level of the Excess amount plus the relevant Damage Administration Charge or/and Loss of Use Charge (i.e. Light, Serious Administration Charge, Tyre or Windscreen Loss of Use Charge)
No VAT:
You will note that the invoice is not subject to VAT. Please disregard the references to VAT in the documentation enclosed with this letter.
Light Damage Matrix
Link to Light Damage Matrix - please note that an administration fee of €50 applies to all Light Damage.
Damage identified upon the return of the Vehicle and in your presence:
If Light Damage is identified upon the return of the Vehicle when the inspection is made in your presence and in the presence of our agent or its representative and if you acknowledge the damage by signing the statement of return of the Vehicle, we will EITHER:
- provide you with an invoice immediately detailing the applicable charges and, to the extent that the charges can be determined at the check-in, will charge the debit or credit card you supplied to us at the time of pick-up, with EITHER:
- the charges detailed; or
- the Excess amount under our Protection packages, whichever is lower
OR
refer the matter to our head office team who will assess the Light Damage identified and will determine the appropriate charge. This will be done in one of two ways: a) by reference to the Light Damage Charges Schedule; or b) by carrying out a desktop assessment using industry standard software to estimate damage costs. We will then send you an invoice for:
- the charges detailed
- the Excess amount under our Protection packages, whichever is the lower amount
If you contest either the damage and/or the invoice; or if you refuse to sign the statement of return for the Vehicle; or for whatever reason, the charge cannot be determined at the time of check-in (for example, where there is no price for the specific damage in the Light Damage Charges Schedule) then we will send you the documents outlined below and you have the option to follow the procedure in set out in ‘Querying the Damage Charges’
- the statement of return for the Vehicle detailing all the damage we identified;
- pictures of the damage;
- an invoice detailing the applicable charges
Damage identified upon the return of the Vehicle and in your absence:
If damage is identified during the inspection of the Vehicle by us in your absence we will send to you the following documents by email or by post:
- the statement of return for the Vehicle detailing all the damage we identified;
- pictures of the damage;
- an invoice detailing the applicable charges
Querying the Damage Charges
You have fourteen (14) days from the date on which the email or the letter is sent to you to challenge your liability for the damage identified and/or the charges levied by us. If you do not challenge within this period of fourteen (14) days, we will charge the debit or credit card you supplied to us at the time of pick-up with either:
- The Charges detailed: or
- The Excess amount under our Protection packages, whichever is the lower amount
Customer Damage Team
If you wish to contest your damage invoice, you may reply to the email from the damage team or you can send a claim to our customer service department at customerservicesie@europcar.ie
Customer Service
To assist with your customer service query, you can email us at customerservicesie@eurpocar.ie or call us on +353 1 8122 880. We accept no responsibility for delays which may occur at the start of hire due to circumstances beyond our control.
Europcar subscribes to the European Car Rental Conciliation service (ECRCS) (https://www.ecrcs.com). You may file a claim to ECRCS: Email: complaint@ecrcs.com Web: https://www.ecrcs.com
It should be noted that the conciliation service will only accept your claim once you have exhausted all avenues directly with Europcar customer service. The service can only help with disputes involving a 'cross-border' rental transaction occurring with the European Union. You must be a resident of the EU, or UK, and the rental must have taken place in a different EU country.
If your complaint concerns a non-cross border rental, you should contact the Car Rental Council of Ireland.
Email: info@carrentalcouncil.ie Web: https://www.carrentalcouncil.ie
To assist with your customer service query, you can email us at customerservicesie@eurpocar.ie or call us on +353 1 8122 880. We accept no responsibility for delays which may occur at the start of hire due to circumstances beyond our control.
Europcar subscribes to the European Car Rental Conciliation service (ECRCS) (https://www.ecrcs.com). You may file a claim to ECRCS: Email: complaint@ecrcs.com Web: https://www.ecrcs.com
It should be noted that the conciliation service will only accept your claim once you have exhausted all avenues directly with Europcar customer service. The service can only help with disputes involving a 'cross-border' rental transaction occurring with the European Union. You must be a resident of the EU, or UK, and the rental must have taken place in a different EU country.
If your complaint concerns a non-cross border rental, you should contact the Car Rental Council of Ireland.
Email: info@carrentalcouncil.ie Web: https://www.carrentalcouncil.ie